{"id":57,"date":"2016-12-19T16:09:14","date_gmt":"2016-12-19T16:09:14","guid":{"rendered":"http:\/\/www.partnerserve.com\/WdPr\/?page_id=57"},"modified":"2016-12-19T16:09:14","modified_gmt":"2016-12-19T16:09:14","slug":"the-value-logic","status":"publish","type":"page","link":"https:\/\/www.partnerserve.com\/?page_id=57","title":{"rendered":"The Value Logic"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>What is it? \u2013 What is the core idea?<\/li>\n<\/ul>\n<p>Customers say what is on their mind.\u00a0 Software organizes their thoughts.<\/p>\n<ul>\n<li>The problem it solves for the organization using it.<\/li>\n<\/ul>\n<p>Customer surveys do not uncover many important customer needs.\u00a0 Just ask them.<\/p>\n<ul>\n<li>Benefits to be expected.<\/li>\n<\/ul>\n<p>Management develops an accurate instinct for the customer and creates competitive advantage.<\/p>\n<p>Issues are automatically identified and objective measurements of quality are created for all levels<\/p>\n<p>of the organization.\u00a0 You can measure anything that affects the customer.<\/p>\n<ul>\n<li>What the organization needs to do to use it.<\/li>\n<\/ul>\n<p>Aggressively ask customers what they want.\u00a0 Allow them to express themselves in their own way.<\/p>\n<p>Create a\u00a0 monthly data feed in any desired form.\u00a0 Allocate a few minutes each month to understand<\/p>\n<p>your customers:\u00a0 view the Feedback Dashboard from your computer.\u00a0 Plan meetings to address the<\/p>\n<p>issues that will be identified.<\/p>\n<ul>\n<li>Benefits relative to a specific business value chain<\/li>\n<\/ul>\n<p>Customers describe needs.\u00a0 Executives identify solutions, creating increased value for products.<\/p>\n<p>Executives enhance their own value to the organization by increasing their instinct for the customer.<\/p>\n<ul>\n<li>Benefits for planning, management and leadership<\/li>\n<\/ul>\n<p>Issues emerge that would not otherwise become apparent.\u00a0 These are invisible to the competition.<\/p>\n<ul>\n<li>Avoiding new problems that might arise<\/li>\n<\/ul>\n<p>Divisions and departments should not be held immediately accountable since the issues have not<\/p>\n<p>previously been visible.\u00a0 Feedback is a call to action, not a call to blame.<\/p>\n<ul>\n<li>Why it is hot? Why it is magic?<\/li>\n<\/ul>\n<p>Patent pending technology organizes rough customer thoughts into issues and measurements automatically.<\/p>\n<ul>\n<li>Who needs to participate to achieve success?<\/li>\n<\/ul>\n<p>IT and marketing need to assure customers constantly vent their feelings in their own words.\u00a0 Management<\/p>\n<p>needs to watch the Feedback Dashboard each month and create action items for the organization.<\/p>\n<ul>\n<li>Planning how to objectively measure success.<\/li>\n<\/ul>\n<p>Management can create new sales targets, and the Feedback Dashboard monitors customer sentiment en route.<\/p>\n<ul>\n<li>Factors critical for success: process, participation, funding<\/li>\n<\/ul>\n<p>Success depends on effective collection of customer feedback.\u00a0 If a department or division does not collect<\/p>\n<p>user thoughts and act on them there will be no bottom-line benefit.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Click to Contact Us by Email: t (at) partnerserve.com<\/p>\n<p>Copyright \u00a9 2003-4 PartnerServe Company Inc.<\/p>\n<p>Last modified: March 09, 2004<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; What is it? \u2013 What is the core idea? Customers say what is on their mind.\u00a0 Software organizes their thoughts. The problem it solves for the organization using it. Customer surveys do not uncover many important customer needs.\u00a0 Just ask them. Benefits to be expected. Management develops an accurate instinct for the customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=57"}],"version-history":[{"count":1,"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":58,"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=\/wp\/v2\/pages\/57\/revisions\/58"}],"wp:attachment":[{"href":"https:\/\/www.partnerserve.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}